(1)
(a) Applicants must include a copy of the signed Rent Variation Agreement between the landlord and the tenant. Tenants are notified when an application has been made and the payment processed.
If a tenant is concerned that a landlord has received a payment where there has been no rent reduction provided, they can make a complaint with Fair Trading for further investigation.
To accept payment, landlords and agents must consent to the terms and conditions including that the amount paid cannot be recovered from the tenant.
