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Hornery, Sonia to the
Minister for Transport and Infrastructure
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- How many complaints has Transport for NSW received from commuters in
Newcastle about the bus network since July 2017 (to 6 February 2018)?
- What processes are in place to address the complaints of commuters?
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Answer -
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I am advised:
All feedback and complaints are handled by Newcastle Transport in accordance
with the Transport for NSW Customer Complaints Policy. Newcastle Transport will
consider all customer feedback as part of its review of the new network and
will make further adjustments as patronage and customer feedback is
understood.
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Question asked on 6 February 2018 (session 56-1)
and printed in
Questions & Answers Paper No. 163
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Answer received on 13 March 2018
and printed in
Questions & Answers Paper No. 172
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