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Question and Answer Tracking Details

2423 - PLANNED WATER OUTAGE IN WALLSEND CBD

Hornery, Sonia to the Minister for Water, Property and Housing

(1) Considering the planned water outage in the Wallsend CBD on 25 February 2020, what is the Department's policy for the provision of notice to local residents and businesses?

(2) Considering that no businesses in the Wallsend CBD reported that they had been given notice, what is the Department's policy about compensation for lost income for businesses as a result of a lack of notice before a planned outage?

 
Answer -

(1) Hunter Water is regulated by the Independent Pricing and Regulatory Tribunal (IPART), through a Governor issued Operating Licence. This Operating Licence outlines Hunter Water's System Performance and Water Continuity Standards.

(2) Consistent with its Operating Licence requirements, I am advised that Hunter Water notified the occupants of 16 properties of the 25 February 2020 Planned Water Supply outage via a letterbox drop on Monday 10 February 2020.

I am advised that a further six properties unfortunately experienced the outage due to a discrepancy between Hunter Water's GIS records and the actual network configuration. I am advised that Hunter Water has written to each of the impacted property owners offering its apologies and providing a goodwill account rebate.

 

Question asked on 27 February 2020 (session 57-1) and printed in Questions & Answers Paper No. 50
Answer received on 2 April 2020 and printed in Questions & Answers Paper No. 55

The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands.