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Hornery, Sonia to the
Minister for Housing, Minister for Tourism
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- What are the procedures for dealing with unruly tenants in housing
commission developments?
- Is there a time frame for an outcome to any action required?
- What are the penalties for misconduct by the unruly tenant?
- How do we protect other tenants?
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Answer -
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- Housing NSW supports the development of harmonious communities and works
with tenants to establish peaceful communities.
Housing NSW is committed
to a fair and discrimination free living environment for all tenants and will
not tolerate harassment or discrimination towards any tenant or tenant group.
This includes verbal, physical or any other form of harassment, discrimination
or threatening behaviour.
If a tenant has breached their Tenancy
Agreement Housing NSW will take action against that person's tenancy. The
action taken will depend on the seriousness of the breach and be in accordance
with the Residential Tenancies Act 1987.
Housing NSW may take
eviction action at the Consumer Trader and Tenancy Tribunal if other
alternatives are not available or the anti-social behaviour is serious
and/or persistent.
On 29 June 2004, NSW Parliament passed the
Residential Tenancies Amendment (Public Housing) Act 2004 to discourage
anti-social behaviour in public housing. Housing NSW has introduced new
measures aimed at improving its management of anti-social behaviour in public
housing. The Anti-social Behaviour Strategy focuses on support, prevention and
early intervention.
Housing NSW has introduced new Senior Client Service
Officer (Anti-social Behaviour) positions across the State whose role include
assisting client service teams to improve the management and outcomes of
anti-social behaviour complaints.
Further detailed information about how
Housing NSW responds to unruly tenant behaviour is detailed at its website at
www.housing.nsw.gov.au.
- Timeframes apply to any action taken at the Consumer, Trader and Tenancy
Tribunal in relation to a breach of the Tenancy Agreement.
- Housing NSW may take action against a person's tenancy when a breach of the
Tenancy Agreement is substantiated. The action taken will depend on the
seriousness of the breach and will be in accordance with the Residential
Tenancies Act 1987.
- The role of Housing NSW is to provide homes to people in need. Tenants can
make anonymous complaints about other tenants but to seek an eviction at the
CTTT we rely on tenants coming forward with evidence.
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Question asked on 28 February 2008 (session 54-1)
and printed in
Questions & Answers Paper No. 48
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Answer received on 1 April 2008
and printed in
Questions & Answers Paper No. 53
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