I am advised that reports to the Department of Communities and Justice (DCJ) are responded to in a range of ways, including referral to appropriate services. DCJ and other government departments such as NSW Health and Education and local Non-Governmental Organisations' work with families to respond to and reduce risk to children. Programs such as Multi-systemic Therapy - Child Abuse and Neglect, located in Edgeworth and delivered by OzChild are achieving excellent results and available to families in Wallsend.
Information on Caseworkers Dashboard is available at:
https://public.tableau.com/profile/facs.statistics#!R60;vizhome/FACS_Caseworker_Dashboard/DCJCaseworkerDashboardVersion3?publish=yes