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Question and Answer Tracking Details

2433 - WALLSEND SERVICE NSW CENTRE

Hornery, Sonia to the Minister for Customer Service

(1) Considering the recent unplanned closure of the Wallsend Service NSW centre, does the NSW Department of Customer Service have the ability to inform the public directly and in real time of any unplanned closures?

(a) If not, has the NSW Department of Customer Service investigated ways of informing the public directly via text message or social media?

 

Answer -

Service NSW publishes details about Service Centre closures on its website and social media channels. Service NSW also has the ability to communicate with customers via email.

 


Question asked on 27 February 2020 (session 57-1) and printed in Questions & Answers Paper No. 50
Answer received on 2 April 2020 and printed in Questions & Answers Paper No. 55