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Hornery, Sonia to the
Minister for Finance, Services and Property
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- How many people have lost workers compensation income, either wholly or in
part, as a result of changes to relevant legislation?
- What measures are being taken by WorkCover to ensure that workers
compensation recipients are fairly treated?
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Answer -
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- There is no specific data held to link the loss of weekly workers
compensation payments to legislative change.
- WorkCover is committed to providing optimal customer service to workers
compensation recipients and continues to invest in systems and processes to
improve its service delivery.
Some measures taken by WorkCover include
subjecting Workers Compensation Scheme Agents to a strict Code of Conduct and
Customer Engagement, licencing and auditing self and specialised insurers
against strict requirements and providing avenues of appeal for claimants
including rigorous internal review and independent external review
processes.
Injured workers can contact the WorkCover Customer Service
Centre at any time for advice, information or assistance with their claim, or
the WIRO in relation to complaints that relate to work capacity decisions.
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Question asked on 2 June 2015 (session 56-1)
and printed in
Questions & Answers Paper No. 10
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Answer received on 7 July 2015
and printed in
Questions & Answers Paper No. 16
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