(1) to (3) Information on the location of Opal card retailers can be
found on the Opal website.
Top up machines have been rolled out across the majority of train stations,
ferry wharves and light rail stops, providing coverage for the vast majority of
customers.
The major method of topping up by customers is done via the more than 2,200
Opal retailers. These retailers are located across metropolitan Sydney and
regional areas.
(4) The current Opal complaints system does not record customer specific
details.
(5) In the instance of a faulty card, students can contact 13 67 25 (13
OPAL) for assistance
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