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Question and Answer Tracking Details

1896 - ON THE SPOT LICENCES

Hornery, Sonia to the Minister for Finance, Services and Property
  1. Will the Government consider introducing on the spot licences from Service NSW Centres?
    1. If not, why not?
  2. When was the centralised licence printing location first established?
  3. How many licences have had to be reprinted due to loss in the mail since the inception of the centralised licence printing?
Answer -
  1. At Service NSW customers are enjoying quicker service and low waiting times. Part of this is due to expanding the centralised printing model which enables a faster service for customers, while reducing the cost to taxpayers. Service NSW is exploring options for a central pick up location for customers that may require a card in urgent circumstances.
  2. Photo cards – such as driver licences – have been centrally printed in New South Wales for more than a decade for smaller motor registries or as back up for larger registries. This is in line with other states such as Victoria, South Australia, Queensland, Western Australia and Tasmania as well as the private sector which has been mailing out bank cards for years.
  3. I am advised analysis carried out in July 2015 based on two years of data indicated the rate of 'not received' cards was approximately 0.5 per cent.

Question asked on 10 November 2015 (session 56-1) and printed in Questions & Answers Paper No. 41
Answer received on 15 December 2015 and printed in Questions & Answers Paper No. 48