Both the independent Australian Energy Regulator and the Energy and water
Ombudsman NSW monitor the retailer compliance with the national billing
requirements in New South Wales.
The Australian Energy Regulator wrote to retailers at the start of this year
and named billing compliance , including estimated readings, as one of their
top priorities for 2017.
My Department works closely with the Australian Energy Regulator and
the Energy and Water Ombudsman NSW to ensure accuracy in the billing mechanisms
and respond to issues when they arise.
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