This inquiry was established on 21 June 2018 to inquire into and report on systemic and policy issues concerning the provision of disability services and the implementation of the National Disability Insurance Scheme in New South Wales. Please note that this inquiry only has jurisdiction to examine issues relating to the provision of disability services in New South Wales.

The process is not a forum to resolve individual grievances or cases.

For more information about making a submission, please refer to:

• Guidelines for submission authors for the inquiry into implementation of the National Disability Insurance Scheme and provision of disability services in NSW

NDIS Quality and Safeguards Commission  

The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services. As part of its functions, the Commission will respond to concerns, complaints and reportable incidents, including abuse and neglect of NDIS participants.

The Commission is now operating for people in New South Wales. Complaints can be made by:

• phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• National Relay Service and ask for 1800 035 544.
• Completing a complaint contact form.  

Further information about the Commission can be found on their website.