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The adequacy of internal complaint handling systems and other methods to measure consumer satisfaction in relation to practices and clinics outside the hospital system

This inquiry into the adequacy of internal complaint handling systems and other methods to measure consumer satisfaction in relation to practices and clinics outside the hospital system
Resolution passed 24 March 2005, Minutes No. 16 The Committee is to inquire into and report on the following: the adequacy of existing models and methods of resolving health complaints in private practices and clinics other than those required to be formally investigated by the Health Care Complaints Commission under Section 23 of the Health Care Complaints Act 1993; alternative models and methods of resolving health complaints in private practices and clinics other than those required to be formally investigated by the Health Care Complaints Commission under Section 23 of the Health Care Complaints Act 1993; models and methods of resolving health complaints in private practices and clinics in comparative jurisdictions; any other related matters.

 


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