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Inquiry Details

Complaints handling within NSW Health

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Legislative Council Committee Report Debate, 24 June 2004 Legislative Council Committee Report Debate, 22 September 2004 Legislative Council Committee Report Debate, 20 October 2004 Legislative Council Committee Report Debate, 27 October 2004

Resolution passed 15 December 2003, General Purpose Standing Committee No. 2, Minutes of Proceedings No. 12. That General Purpose Standing Committee No. 2 inquire into and report upon the complaints handling procedures within NSW Health, and in particular: · the culture of learning and the willingness to share information about errors and the failure of systems, and · an assessment of whether the system encourages open and active discussion and improvement in clinical care.

That General Purpose Standing Committee No. 2 inquire into and report upon the complaints handling procedures within NSW Health, and in particular: · the culture of learning and the willingness to share information about errors and the failure of systems, and · an assessment of whether the system encourages open and active discussion and improvement in clinical care.


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