Complaints handling within NSW Health

Legislative Council Committee Report Debate, 24 June 2004 Legislative Council Committee Report Debate, 22 September 2004 Legislative Council Committee Report Debate, 20 October 2004 Legislative Council Committee Report Debate, 27 October 2004

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Resolution passed 15 December 2003, General Purpose Standing Committee No. 2, Minutes of Proceedings No. 12. That General Purpose Standing Committee No. 2 inquire into and report upon the complaints handling procedures within NSW Health, and in particular: · the culture of learning and the willingness to share information about errors and the failure of systems, and · an assessment of whether the system encourages open and active discussion and improvement in clinical care.

That General Purpose Standing Committee No. 2 inquire into and report upon the complaints handling procedures within NSW Health, and in particular: · the culture of learning and the willingness to share information about errors and the failure of systems, and · an assessment of whether the system encourages open and active discussion and improvement in clinical care.

Date	Milestone
15 Dec 2003	Referred
28 Feb 2004	Submissions closed
12 Mar 2004	Hearing - Jubilee Room, New South Wales Parliament, Macquarie Street, Sydney
19 Mar 2004	Hearing - Jubilee Room, New South Wales Parliament, Macquarie Street, Sydney
23 Mar 2004	Hearing - Jubilee Room, New South Wales Parliament, Macquarie Street, Sydney
24 Mar 2004	Hearing - Jubilee Room, New South Wales Parliament, Macquarie Street, Sydney
29 Mar 2004	Hearing - Meeting Room 814-815, New South Wales Parliament, Macquarie Street, Sydney
30 Apr 2004	Hearing - Meeting Room 814-815, New South Wales Parliament, Macquarie Street, Sydney
21 May 2004	Hearing - Meeting Room 1108, New South Wales Parliament, Macquarie Street, Sydney
24 Jun 2004	Final Report
24 Jan 2005	Government Response to Final Report

Date	Venue Details
12/03/2004	Jubilee Room, New South Wales Parliament, Macquarie Street, Sydney	Schedule	Transcript
19/03/2004	Jubilee Room, New South Wales Parliament, Macquarie Street, Sydney	Schedule	Transcript
23/03/2004	Jubilee Room, New South Wales Parliament, Macquarie Street, Sydney	Schedule	Transcript
24/03/2004	Jubilee Room, New South Wales Parliament, Macquarie Street, Sydney	Schedule	Transcript
29/03/2004	Meeting Room 814-815, New South Wales Parliament, Macquarie Street, Sydney	Schedule	Transcript
30/04/2004	Meeting Room 814-815, New South Wales Parliament, Macquarie Street, Sydney	Schedule	Transcript
21/05/2004	Meeting Room 1108, New South Wales Parliament, Macquarie Street, Sydney	Schedule	Transcript

DateSort	Report Name	Tabled Date	Government Response
	Government response - Report No 17 - General Purpose Standing Committee No 2 - Complaints handling within NSW Health	24/01/2005
	Report No 17 - General Purpose Standing Committee No 2 - Complaints handling within NSW Health	24/06/2004	24/01/2005

Complaints handling within NSW Health

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Complaints handling within NSW Health

Inquiry Details